Refund & Returns Policy
Easy returns and hassle-free refunds at Duneza Store
1. Return Eligibility
You can return your product within 7 days of receiving it.
- Product must be unused and in original condition
- Original packaging must be intact
- Proof of purchase is required
2. Non-Returnable Items
Certain items cannot be returned:
- Sale or discounted items
- Used or damaged products by customer
- Personal care or hygiene products
3. Refund Process
Once we receive and inspect your return, we will notify you about approval.
- Approved refunds will be processed within 5–10 business days
- Refund will be sent via original payment method
4. Exchange Policy
We allow exchanges if the product is defective or damaged during delivery.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless item is faulty.
6. Contact Us
If you need help with returns or refunds:
Email: [email protected]
Phone: +92 300 0000000
© 2026 Duneza Store. All rights reserved.